The purpose of this paper is to study the relationships between the capabilities and performance characteristics of logistic service providers (LSPs) in the Caribbean region. The study considers the organization’s process improvement (PI) performance as it relates to their innovation capabilities, their efforts into information sharing and collaboration with customers, their planning for contingencies and considering the uncertainty of their customer’s technology.

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Series INCAE Top Articles
Journal Academia. Revista Latinoamericana de Administración
Cardoza, G, Ruiz-Torres, A., Kuula, M., Oliver, Y., & Rosa-Polanco, H. (2018). Logistic Services in the Caribbean Region. Academia. Revista Latinoamericana de Administración, 31(3), 534–552. doi:10.1108/ARLA-03-2017-0078